by Payment Solution Pros | Jun 13, 2017 | Business, Customer Experience, Ecommerce, omnichannel, Online Storefront, Retail, Retail Sales
Dive Brief: Home improvement retailers Home Depot and Lowe’s have made significant strides to smooth out omnichannel strategies to enable shoppers to do things like pick up and return online orders in their brick-and-mortar locations and to gain visibility into...
by Payment Solution Pros | May 17, 2017 | Customer Experience, Customer Service, Digital, digital trends, Entrepreneurs, mobile tech, Mobile Trends, What's Hot
Established retailers must accept the failings of their existing systems and adopt rapid development methodologies if they are to avoid becoming the next Clintons or Blockbuster warned Mark Dermody, global IT director at Costa Coffee. “Digital is a huge customer...
by Payment Solution Pros | May 8, 2017 | Authentication, biometrics, Business, Customer Service, What's Hot
HSBC has enabled voice-based authentication for customers in the US. Called Voice ID, the system uses voice biometrics for authentication, with a given customer needing only to repeat a passphrase to confirm their identity. In a statement announcing the system, HSBC...
by Payment Solution Pros | Feb 21, 2017 | Business, digital trends, Ecommerce, FinTech, Mobile Commerce, Payments, What's Hot
“Bots” may be something that is just dismissed by many as the latest buzzword of the moment, but their evolution was one of the most significant technological developments of 2016 and it is quickly becoming clear that bots are going to have a huge impact on search. At...
by Payment Solution Pros | Feb 14, 2017 | Business, Card Processing, Ecommerce, Mobile App, Mobile Commerce, Online Storefront, Payments, Retail, Retail Sales, smartphone
In 2017, personalization will be key: from the online shopping experience to smart fitting rooms and data-driven marketing. Why? It’s simple: 62% of customers buy more stuff when receiving a personalized service, according to DigitasLBI’s connected...
