by Payment Solution Pros | May 17, 2017 | Customer Experience, Customer Service, Digital, digital trends, Entrepreneurs, mobile tech, Mobile Trends, What's Hot
Established retailers must accept the failings of their existing systems and adopt rapid development methodologies if they are to avoid becoming the next Clintons or Blockbuster warned Mark Dermody, global IT director at Costa Coffee. “Digital is a huge customer...
by Payment Solution Pros | May 8, 2017 | Authentication, biometrics, Business, Customer Service, What's Hot
HSBC has enabled voice-based authentication for customers in the US. Called Voice ID, the system uses voice biometrics for authentication, with a given customer needing only to repeat a passphrase to confirm their identity. In a statement announcing the system, HSBC...
by Payment Solution Pros | Apr 27, 2017 | Customer Service, Digital, digital trends, Ecommerce, Mobile Commerce, omnichannel, Online Storefront, Retail, Uncategorized
Evolving technologies and changing consumer shopping behaviors are consistently top of mind for retailers. While most agree that a seamless and consistent shopping experience across all channels is ideal, the approach to omnichannel retail varies. Online and other...
by Payment Solution Pros | Feb 8, 2017 | Business, Credit Card, Customer Service, Ecommerce, Live Chat, Online Storefront, Payments, Retail Sales
E-commerce website owners have reported that one of the main issues online is maintaining customer engagement and preventing shopping cart abandonment. A key tool that has been proven in preventing these issues is Live Chat customer service. It can be frustrating for...
