by Payment Solution Pros | Nov 19, 2019 | Business, Customer Experience, Small Business
There is a lot of excitement surrounding the upcoming Small Business Saturday on November 30. No doubt there are different strategies and tactics for smaller businesses versus Fortune 500 size businesses, but in the end, all businesses, regardless of size, want to be...
by Payment Solution Pros | Sep 20, 2019 | Customer Experience
A seamless payment process will keep your customers coming back. Even if a customer has already decided to purchase from your business, a difficult payment experience could easily send them away. According to a Walker study, “customer experience will overtake price...
by Payment Solution Pros | Jun 13, 2017 | Business, Customer Experience, Ecommerce, omnichannel, Online Storefront, Retail, Retail Sales
Dive Brief: Home improvement retailers Home Depot and Lowe’s have made significant strides to smooth out omnichannel strategies to enable shoppers to do things like pick up and return online orders in their brick-and-mortar locations and to gain visibility into...
by Payment Solution Pros | Jun 7, 2017 | Credit Card, Customer Experience, Ecommerce, M Commerce, Mobile Commerce, online shopping cart, Online Storefront, Payments
We’ve all been there – a site takes too long to load and so we leave. But did you know that after only three seconds, 57% of online consumers will abandon a site, and 80% of those consumers will never return? Really makes you consider the financial impact of mere...
by Payment Solution Pros | May 24, 2017 | Business, Customer Experience, Ecommerce, email, Mobile Commerce, Online Storefront, Small Business
Emails that contain order and shipping info typically have the highest open rates. Increasingly, leading ecommerce merchants use a small space in those emails to intelligently promote complementary products and services, often with terrific results. Using...
by Payment Solution Pros | May 17, 2017 | Customer Experience, Customer Service, Digital, digital trends, Entrepreneurs, mobile tech, Mobile Trends, What's Hot
Established retailers must accept the failings of their existing systems and adopt rapid development methodologies if they are to avoid becoming the next Clintons or Blockbuster warned Mark Dermody, global IT director at Costa Coffee. “Digital is a huge customer...